International Shipping

Are you shipping to my country?

Right now, we are only shipping to the US, UK, Canada, and Australia. 

How much do I pay for shipping?

The cost for shipping your order depends on your location and the size of your order. 

How are shipping rates calculated on orders?

Shipping rates are typically calculated based on the weight and dimensions of your order. We do not offer free shipping and returns on international orders nor do we refund any shipping costs associated with returns or exchanges.

How long will it take for my order to arrive?

The delivery time varies depending on the route/destination. Generally speaking, it takes between 5-10 business days. Note, these time ranges do not include any delivery delays due to customs clearance, extreme weather delay, or COVID impacts.

 Why do I pay duties and taxes?

Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid. There are other factors besides the good’s value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good’s values below which no duties apply.

In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Also, some countries charge multiple taxes on the same good imported. For example, Canadian provinces charge a variety of taxes - from a goods and services tax (GST), to a harmonized system tax (HST), to a retail sales tax (RST), and some provinces charge multiple of these taxes types for the same import.  

How can I track my order?

Lushious will provide you a tracking number and link when your order is being fulfilled, which typically happens within 24 hours after you place your order (for orders placed over the weekend or during holidays it may take a bit longer). You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and delivered to you.

What if my order gets stuck in customs?

First, we want to let you know that most shipments make it through customs without any delays. That said, from time-to-time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally can last much longer.

The customer is responsible for any shipping, customs fees, duties, sales taxes, and brokerage charges that the shipment will incur in.

Lushious is not responsible for, and will not reimburse, any customs duties or costs (including costs of return shipping) resulting from your refusal or failure to pay duties.

For any other questions please reach out to help@lushiousworld.com