How do I contact you?

Please email us at hello@lushiousworld.com or live chat with us.

How do I initiate a Return or Exchange?

We make it easy! Initiate your return or exchange here. Please note all returns are only eligible for store credit.

How do I mail my Return or Exchange?

To get your package ready:

1. Create and print your prepaid shipping label here.

2. Attach the label to the reusable mailer from your original order, or to any other shipping mailer of your choice

3. Put your package in your mailbox or USPS drop box, or deliver it to any USPS location

Please note orders must be returned within 21 days of the delivery date.

Please contact hello@lushiousworld.com for questions regarding the return label.

I requested an Exchange.  When will I receive my new items?

When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us.

Exchanges cannot be guaranteed if the return package is not mailed within 21 days of your original delivery. If delayed, replacement products may be out of stock.

Are there restrictions around promotional codes?

You may only use one code per order. If your order qualifies for multiple site wide promotions, only the highest value promotion will be applied. 

Holiday Shipping

Our warehouse often operates under different hours around major holidays including Memorial Day, Labor Day, Thanksgiving, and Christmas. 

Due to high volume, shipping times may be affected. Our fulfillment teams are working hard to fulfill orders in a timely manner. Please keep in mind that carriers are also experiencing higher than normal volumes and may take longer to deliver your order. We appreciate your patience and understanding.

Pre-order Items

When you place an order for a pre-order item, the payment is collected when the order is placed. You will receive another shipping confirmation email once your item is on the way to you.